SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://openairzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Got in 7 days. Everything works.
It came in 4 days. Brought home. Everything works the question only in how many batteries will be enough.
Everything corresponds to the description
Excellent, put it, everything works.
great product super recommend !!
Before Yaroslavl for 3 days (brought the Courier). Installed-checked-works, but the accuracy of the data can not be checked. Wheel 29-put with the help of a tape measure turned out 2260. Although I found on the expanse table there my wheel 2290, I do not know I will ride so then I'll try to rearrange and compare.. If what I add
Works
Came quickly in 7 days in the Volkhov
The order arrived very quickly, within 3 days. Packed well. Everything is working properly. Thank you to the store.
Received a speedometer unexpectedly quickly, literally two days after placing an order. The computer really liked. Nothing superfluous, the backlight turns off a few seconds after pressing any button.
The goods came in three days. I didn't. Super. Everything is well packed, fully consistent with the description. The main thing is everything works. Purchase satisfied
Very good, compliant article.
While the norms time will show
Everything is whole, packed well, came for two weeks by mail. Thank you store
Szuper! *****
The order was delivered by IML courier to the apartment on the fourth day after the application. Looks solid, tuned without problems, all the declared functions work. I recommend to buy.
Great store. The product arrived very quickly and in great condition. It's all right. This is my favorite store and all I took was first class. Thank you very much.
Fast delivery by courier to the door. Total components are in place, including batteries. Seller success.
The goods are received, packed just fine, turns on until put. After installation, I will add a review.
The product is satisfied, everything works, corresponds to the description.
I did not find the functions of the wheel speed counter and the current speed. And so quite a good computer. How much is protected from moisture will show time.
Very good, store
Everything came very quickly, in a couple of days, checked, everything works.
Thank you very much
Set up so Twisted Wheel like working sensor set very close everything works gap between readers and sensor is committed millimeter 5 brightness of battery work complete reads once every 3 seconds to save sensor charge for Wheels 29 tire 2.25 put 2300, can be 2323, 2321, Plus, still prosidai a little wheel under the weight of the codestl becomes less than a dtometer it is also necessary to take into account at me a Demeter 2 meters 30 cm turns vstovtl 2300 podstetka bright but not uniform light bulb only top moscow to Novosibirsk fast days 14 Sent store also very fast Thanks for the speed and delivery If something happened then write a review