SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://openairzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I order the second time for the first time did not guess with the size of the jacket good store recommend
I received it quite a while ago, but I forgot to confirm that I received it. Excuse me. It's very good. And I chose my size well. Open up and it's cheap. Thank you very much.
Labai Gera kokybe. Typewriter siunte ilgai apie 2 men I airija
The jacket is cool, autumn-spring. On the size 54 ordered 5 HL, came up perfectly. The color is not blue as in the picture, but blue, but I like this color more. Before Chuvashia, the jacket went a month and a half, after payment, sent the store only after 2 weeks.
To the compassion of the jacket was small, but thanks to the store, he is not vinavat
the store is great, first I chose the 3xl jacket by their dimensions and after ordering the seller approached me to ask one more time for the dimension of my body, after sending the dimensions they confirmed that 3xl was the right number for me, and they were so I recommend the seller to everyone. hight 190cm Weight 83kg, Body chest 105cm, Sleeve leght 64 cm, cross shoulder 45cm, Body lenght 70cm. SUPER!!!!
Jacket good measure small
Normal
I take the jacket 3 times from this store, I took the neighbor saw from me, too, he wanted to take 6 HL, everything came up he liked it all. by 110 kg, and growth by 180 all OK. rukova everything came in the photo can be seen
Jacket definitely worth its money, delivery 20 days, 4XL for height 180 weight 85 kg under the jacket fire, jacket warm
Normal jacket for 1 T. Rub., it should be taken into account that the pictures are processed by Photoshop, the only complaints are plastic lightning, frankly cheap, but it can be replaced in the studio.
I did not see the loops for the hook. I'll have to hang on my shoulders all the time.
Ordered 02.03.20 and received 26.03.20 in Moscow. the store asked for the size and picked up the size, everything went well.
Very good