SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://openairzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I take the second jacket, for height 176, weight 83, the size XL is perfect, comes early, the track is tracked, everything is in general.
The coat is excellent! Seller 10! Podem.com PRAR without fear! Will buy another…
Great jacket. The size approached. 170 height. Weight 80. took L.
5 +. Height 182 weight 75. Came XL.
Order and received in a week. Shipping fast. Clothes is unsatisfactory and just sleeve side squeaker some weak very easy navigation. 175cm, Yuan kg, L size fit you.
Everything excellent was worth the wait I always wanted a jacket like that,
Perfect, mido 1,65mts and weight 66kgs, with size M, ideal. The inner lining the color I don't like very much, but overall well, for the price you have and for what I love you, perfect.
Everything is just super! Very like! Took in the fields to pull, to search for H metal detector. Super.
1.81-95kg 2xl is perfect, a bit short on the arms
The product is good, delivery was fast. I will be ordering more.
Jacket good for price. It is wind proof. I usually wear uk large. I ordered xxl. Ima 6””2 and very slim build. Good body and arm length, body quite big though. Would buy again, very fast shipment.
Très bien
The goods came, in general the goods are normal It will, it turned out to be thinner, for the winter is not suitable, and Spring Autumn is a cold summer is the most.
Great jacket
Super
Excellent jacket for such a price. Value for money is what you need.!!! Ordered by all team. Everyone is happy. Recommend!!!