SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://openairzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The jacket is cool we liked, for the spring the very thing, the daughter of 2.5. height 96 cm took 4 t we approached, with a little margin I think again just enough for the autumn, came quite quickly about three weeks to Komsomolsk-on-Amur. After washing in the typewriter at 30 degrees, all the stars remained in place. store thanks, shop recommend)
The jacket is chic, the ass of the child covers! On height 86-88 cm and weight 12 kg approached the size of 3 T.
Super Jacket, came to quarantine on coronavirus
Very beautiful jacket, 2 T for a child a year and a month of 80 cm 10 kg almost back-to-back, a very small stock, I do not know enough for the autumn or not
Still good in the jacket, but it's a pity that there is no lock. The store is sociable. Size 3 T for height 100-corresponds to the size grid.
Ok
The jacket is perfectly sewn. The color is beautiful. Size 3 T took on height 88 just for the spring.
Jacket fire, but the size of 2 t on my child of 1,5 in the chest straight back to back, I.E. This spring wears (and then on a thin blouse) and everything. Of course I will order more and more)))
Jacket very good delivery fast thanks to store recommend
Took the size of 5 (120) to the child for a height of 100 cm. Only, without Stock
Excellent purchase. Recommend!
Delivery more than two months in the office of ukrpost. The jacket corresponds to the description. When ordering the goods asked the store to send a jacket with a lock and buttons, and it came. The size ordered 2 T (24 months) on the tag indicated 90. My daughter is now 1.8, height 80 cm, weight about 10 kg US jacket sits perfectly, the sleeve is a very small stock, but took for the spring, so I'm happy with everything. I washed a little by hand, the asterisks remained. There are pockets, in the sleeves of rubber bands, a hood with fur
Delivery 2 city, back to the store's photo, with the lock and 4 buttons and the yak on me do not see the button at the bottom. There are two pockets, one in the middle. Zamovlyala rzmir 5 (on the etiquette 120) for children 3-oh commercial, River ditini 100 cm. And Teper zamiri-sleeve is mozhna nach trishki udolit Abo ukoroity for the rahunok stitched cuff gum 3 cm. Photo dodyuzhin 34 cm and 31 cm open to the river variances. Dovina Tila 44 cm, with hands 35 cm.
Coat perfect ויפיפה! Took lots of time (כחודשיים) until he arrived.
to small
The jacket is warm, suitable for spring now and for autumn. delivery exactly month
Everything came exactly on time. The goods are satisfied, there are no threads sticking out, everything is neat, good lightning
Good