SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://openairzone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Pretty, I liked the fabric. Not winter, spring warm, autumn or skiing. On the growth of 116-122 took the size of 9, a bit quite large, but not noticeable, under the jacket is normal.
Chic jacket!!! On a thin sintepone, for the Demi season Super!!!
The jacket is excellent. Demi-season. Stone. Fleece lining. Sewing neat. The lining can be unfastened.
Thank you!
Corresponds to the description. Demi-season, from minus 5 to plus 15 degrees. At a height of 114 cm came 6 size (for 2 seasons exactly enough)
I really liked the jacket. The description corresponds. Pleased that thicker, I thought it would be thinner, the color is beautiful blue. In size-the child is about 150 cm, the sleeve is a little with a margin, well, the length on the growth does not go, now it itself. We will wear it with pleasure, I think for the autumn can also be enough, if we do not grow cm by 10. yes, also, the throat is rather narrow and the hood on the Velcro back to back straight, but it's even good, it will not blow out.
perfect!!
It's nice though it's not too thick. There is q order one more tallite, because of more everything perfect
The coat is very good, it looks with good materials, very well made and finished, the boy says he's warm enough and comfortable. The store very well too, sent the quick product and shipping method I use made it arrive in no time, A couple of weeks approx. The paste is in the sizes, they're small, my son is 11 years old and he's 147, I took size 160 for 12 years following the advice of other customers one size more and yet it is short, it looks good on you now, but it's going to take a short time, I recommend taking even two more sizes so they can take more time, considering this, highly recommended product and gauge
Shipping DL M.O. 1 month. Took for the son for the autumn-spring. I have a sports jacket of the same company. I wear down and Ashes 3 years!!! Great. Dresses on + 2. This son came up perfectly! Recommend!!!
All as in the description, with the size did not pass, though as in the previous descriptions said that the hood is not fastened without discomfort, but in the rest of the rules.
A good jacket for the spring. Fleece lining. Everything closes tightly. Pockets are really very small. It was exactly a month before the Urals. The color is bright and cheerful. Small size. For a child of 6 years of growth of 128 villages back to back
Jacket arrived monthly after the coat cozy soft and light.
Perfecto
The jacket is excellent, but it went more than two months.